Support

Need a hand?

Write to [email protected] and a person will reply.

Email: [email protected]

Tell us what iPhone you use, which iOS version, and what happened. If something looks wrong on screen, a screenshot helps a lot.

Subscriptions and billing

What does the subscription cost?

USD 4.99 per week or USD 19.99 per month, after a 3-day free trial on the weekly plan. Prices in your country may differ, and the exact amount is always shown on the purchase screen before you confirm.

How do I cancel?

Cancelling is handled by Apple, not by us, so it works the same way for every app:

You keep access until the end of the period you already paid for. If you cancel during the free trial, you are not charged.

I want a refund

Refunds are issued by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and request a refund. Write to us as well and we will not object to your request.

I paid but the features are locked

Open the app, go to the subscription screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy. If it still does not unlock, email us and include the date of purchase.

Using the app

Will it delete my photos on its own?

No. The app groups items and shows them to you. Nothing is removed until you select it and confirm the deletion yourself.

Where do deleted photos go?

Into Recently Deleted in the iOS Photos app, where they stay for 30 days. Until you empty that album, the space is not actually freed. There is a guide in the app that walks through it.

What does the video compressor do to the original?

It creates a compressed copy and leaves the original where it is. You decide whether to delete the original afterwards. The estimated size shown before you start is an estimate, and the real result depends on the footage.

Does background removal upload my photo anywhere?

No. It is processed on your device, and the edited image is saved to your own library.

What is Secret Space?

A separate area inside the app where you can keep selected albums and contacts, so they are not in the main lists you scroll through. It is a place to put things aside, not an encrypted vault.

Data and privacy

What we collect and why is set out on the privacy page. In short: usage and diagnostic data to see how the app behaves, and purchase records so your subscription works. Your photos, videos and contacts are not collected or uploaded.

Something else

If your question is not here, write to [email protected]. If you have run into misleading advertising for this app anywhere, tell us and include a screenshot or a link, and we will act on it.